Operations Manager

Pacific Dental Services-posted 8 months ago
$63,160 - $86,745/Yr
Full-time • Manager
Weston, FL
Ambulatory Health Care Services
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Now is the time to join Weston Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, today! The role of the Operations Manager is to achieve or exceed the budgeted financial performance in alignment with the revenue growth strategy for their assigned location(s) in partnership with the Owner Dentist. The OM needs to be an expert in their local market, leveraging best practices and implements the PDS Operational Model daily. The OM is to ensure the PDS 'We Believes' are brought to life creating team engagement that consistently produces a Perfect Patient Experience (PPE). The OM provides the leadership and guidance to achieve individual and team success. The OM supports and drives PDS's mission and culture for their assigned location(s).

  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
  • Utilize and leverage resources to obtain year over year revenue and profit growth
  • In partnership with the Owner Dentist, develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with company policy
  • Develop and implement a plan for achieving monthly office goals including development of team members and adherence to office protocols to provide for efficient operations
  • Monitor daily/ monthly performance of the office and ensure team schedules and skill set are optimized to achieve goals and manages expenses to achieve monthly budgeted NOI
  • Analyze collections trends and implement changes as needed to maximize collectable revenue
  • Implement, and ensure adherence to cash management and accounting protocols
  • Creates team focus on the execution of the Owner Dentists Clinical Culture to support an effective PPE
  • Provide feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
  • Plan, coordinate and manage local marketing programs, with support of National and regional Marketing teams, which can include a mix of B2B marketing and community events
  • Ensure office is following PDS standards in respect to facility cleanliness and maintenance
  • Lead and participate in daily huddles and all other meetings as required
  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
  • Subject Matter Expert in the execution of PDS' processes, systems and tools, while actively contributing to their improvement
  • Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
  • Supports clinical diagnosis and referrals focusing on comprehensive patient care through education on the Mouth-Body Connection
  • Performs people (HR) related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary actions (with support of people relations) compensation administration, transferring and promotion of team members
  • Ensures all team members are abreast of current PDS training requirements and coordinates with regional training leadership to ensure training opportunities are made available to their teams to remain compliant
  • Assess, investigate, and resolve team member and patient issues by working with regional management and NSC support departments to develop timely, effective, logical yet creative solutions
  • Adheres and participates in all standards structured meetings
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Other duties as assigned
  • Bachelor's degree. In lieu of degree, 3+ years of managerial multi-unit retail experience
  • Previous work experience in the healthcare field
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
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