Operations Manager

Washington Duke Inn & Golf Club • Durham, NC

94d • $55,000 - $65,000

About The Position

In coordination with the General Manager, the Operations Manager supervises all Rooms and F&B Departments to ensure standards of operation are maintained and are working in harmony towards the profitability of the hotel.

Requirements

• 3+ years prior Hospitality Operations experience or assistant general manager experience is required.
• Degree in related field is a plus.
• Budget/Financial Management experience required.
• Ability to plan, organize, and lead the activities of others.
• Excellent interpersonal and relationship building skills.
• Excellent time and project management skills.
• Strong multitasking and organizational skills.

Responsibilities

• Helps oversee operations functions of the hotel.
• Leadership of the hotel with regards to revenue generation to meet or exceed budget.
• Cost control, maintaining standards, daily duties, scheduling, supervision and monitoring, and individual effectiveness.
• Knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.
• Manage all hotel services such as guest relations, front desk, housekeeping, maintenance, revenue management and expense management.
• Encourages team building and employee development.
• Ensure full compliance to hotel operating controls, SOP’s policies, procedures and service standards.
• Lead all key property issues.
• Ensure all decisions are made in the best interests of the hotels and management.
• Creates an operating environment that assures consistent guest satisfaction.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiating corrective action.
• Other duties as assigned.

Benefits

• Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage
• Employer Paid Life insurance
• 8 Paid Holidays
• 401k with employer match (eligible after 6 months of employment)
• Free parking & complimentary employee meals
• Family & Friends Discounts
• Employee Assistance Program (EAP)
• Growth opportunities
• Competitive Salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees