Operations Manager

Papa Johns-posted 3 months ago
Full-time • Mid Level
5,001-10,000 employees
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The Operations Manager is responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of restaurant team members and delivery drivers (including authority to take corrective action up to and including employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of shift operations and adherence to all Company policies, procedures, programs, and systems. This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

  • Provide quality products to customers by building a system of quality with team members.
  • Communicate, train, and promote quality standards to team members using available tools.
  • Ensure food safety certifications are up to date for all team members.
  • Supervise work activities of all non-exempt restaurant team members during assigned work schedule.
  • In absence of General Manager, responsible for all functions of a Papa John’s restaurant.
  • Actively recruit customer-focused team members and maintain adequate staffing levels.
  • Properly orient and train team members to exceed customer expectations.
  • Ensure shift compliance with uniform and appearance standards.
  • Document performance issues and take appropriate disciplinary action.
  • Effectively coach and develop team members; support an atmosphere of teamwork.
  • Contribute to the achievement of sales goals by providing prompt and friendly customer service.
  • Execute shift level financial controls and cash management responsibilities.
  • Experience in restaurant management or a similar role.
  • Strong leadership and team management skills.
  • Ability to make quality decisions and instill accountability in team members.
  • Knowledge of food safety standards and certifications.
  • Excellent communication and training abilities.
  • Experience in high volume or high complexity restaurant operations.
  • Familiarity with cash management and financial controls.
  • Diversity and inclusion initiatives.
  • Opportunities for career advancement.
  • Team-oriented work environment.
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