Operations Manager

Temco Logistics • Austin, TX

428d • $65,000 - $70,000

About The Position

The Operations Manager at Temco Logistics is responsible for overseeing daily operations within the logistics and transportation sector, ensuring efficient delivery and installation of home goods. This role involves managing performance metrics, reporting to the General Manager, and leading a team to achieve operational excellence while maintaining compliance with safety and regulatory standards.

Requirements

• Minimum 3 years' experience in Operations and/or Logistics Management/Transportation
• Deep understanding and knowledge of home appliance industry, including installation and servicing
• Ability to work a 6-day operation per business needs
• Excellent communication and time management skills
• Attention to detail and ability to analyze and process improvements
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace
• Preferred fluency in Spanish
• Experience in Transportation and Logistics Management
• Experience in managing drivers and commercial vehicles
• Expertise in DOT regulations for commercial vehicles

Responsibilities

• Responsible for the location's daily P4P (In Window, Completion, QOS & IVR usage)
• Provide timely, accurate and detailed reporting to General Manager (GM)
• Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L
• Implement tasks, create reports, assist with daily operational needs, and complete assignments at General Supervisor's direction
• Direct and manage verbal and email communication for issues, escalations, and damages
• Interview potential delivery team members
• Monitor each employee's daily performance, pinpoint responsibility, and accountability for failures in customer service/installation and provide direction for improvement
• Create and schedule work orders as needed
• Monitor the check-in and load out process and personnel, adjust as needed
• Weekly reporting of trucks and drivers assigned to the GM
• Coordinate and communicate with all department Supervisors to accurately forecast and plan for daily delivery needs, achieve work objectives and ensure seamless movement of freight
• Work with Driver Supervisor to confirm routes 1-3 days in advance
• Coach and motivate all employees to meet or exceed metric goals in Handheld compliance and Completion Rate
• Instill in all employees the expectation and desire to provide customers with excellent service, courteous treatment, and quality products
• Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins
• Supervise and monitor all departments within the designated budget
• Maintain compliance with all Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures
• Comply with and ensure execution of all safety standards and requirements to assure a safe and hazard-free workplace including OSHA requirements and COVID-19 PPE usage

Benefits

• Competitive compensation
• 401k with company match
• Health, Dental, and Vision Insurance
• Company Paid Life Insurance
• Flexible Time Off - Vacation, Sick and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed