Operations Manager

Temco Logistics-posted about 1 year ago

$65,000 - $70,000/Yr

Full-time • Mid Level

Austin, TX

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The Operations Manager at Temco Logistics is responsible for overseeing daily operations within the logistics and transportation sector, ensuring efficient delivery and installation of home goods. This role involves managing performance metrics, reporting to the General Manager, and leading a team to achieve operational excellence while maintaining compliance with safety and regulatory standards.

Responsible for the location's daily P4P (In Window, Completion, QOS & IVR usage)
Provide timely, accurate and detailed reporting to General Manager (GM)
Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L
Implement tasks, create reports, assist with daily operational needs, and complete assignments at General Supervisor's direction
Direct and manage verbal and email communication for issues, escalations, and damages
Interview potential delivery team members
Monitor each employee's daily performance, pinpoint responsibility, and accountability for failures in customer service/installation and provide direction for improvement
Create and schedule work orders as needed
Monitor the check-in and load out process and personnel, adjust as needed
Weekly reporting of trucks and drivers assigned to the GM
Coordinate and communicate with all department Supervisors to accurately forecast and plan for daily delivery needs, achieve work objectives and ensure seamless movement of freight
Work with Driver Supervisor to confirm routes 1-3 days in advance
Coach and motivate all employees to meet or exceed metric goals in Handheld compliance and Completion Rate
Instill in all employees the expectation and desire to provide customers with excellent service, courteous treatment, and quality products
Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins
Supervise and monitor all departments within the designated budget
Maintain compliance with all Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures
Comply with and ensure execution of all safety standards and requirements to assure a safe and hazard-free workplace including OSHA requirements and COVID-19 PPE usage

Minimum 3 years' experience in Operations and/or Logistics Management/Transportation
Deep understanding and knowledge of home appliance industry, including installation and servicing
Ability to work a 6-day operation per business needs
Excellent communication and time management skills
Attention to detail and ability to analyze and process improvements
Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace
Preferred fluency in Spanish
Experience in Transportation and Logistics Management
Experience in managing drivers and commercial vehicles
Expertise in DOT regulations for commercial vehicles

Competitive compensation
401k with company match
Health, Dental, and Vision Insurance
Company Paid Life Insurance
Flexible Time Off - Vacation, Sick and Holidays

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