Operations Manager

MV Transportation • Atlanta, GA

79d

About The Position

MV Transportation is seeking an Operations Manager who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. The Operations Manager will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for managing on-time performance and driver availability, call center functions, customer relations, staff training and mentoring, safety and training programs, and maintaining client contact to meet or exceed expectations.

Requirements

• At least five (5) years of experience in public transportation operations focused on fixed route service with some on-demand and ADA paratransit service operations experience.
• At least three (3) years of supervisory or management experience.
• Experience in scheduling and personnel management and training.
• Ability to work independently and possess strong written and verbal skills.
• Knowledge of contractual obligations and company policy.

Nice To Haves

• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees