Operations Manager

Surgery Partners-posted 10 months ago
$70,000 - $120,000/Yr
Full-time • Mid Level
Franklin, WI
Ambulatory Health Care Services
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As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) | Surgery Partners is seeking a dedicated and experienced Operations Manager to join our team to support operations for our Wauwatosa and Franklin locations. The Operations Manager will oversee the day-to-day affairs and clinic operations of Medical Assistants, Radiologic Technicians, Authorization Specialists, and other operational functions who report directly to the Director of Clinical Operations. Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

  • Provide functional leadership and coordination of all Medical Assistants, Radiologic Technicians, Authorization Specialists, and other operational functions as assigned
  • Establish, monitor, and analyze relevant metrics as they relate to patient outcomes and employee productivity
  • Work in close collaboration with the Directors of Clinical Operations to meet and maintain system goals
  • Meet, maintain, and/or exceed regulatory standards for patient care delivery
  • Assist with recruiting, retention, and staffing procedures and competencies, including commitment to creating an accessible, supportive environment and recognizing diversity and cultural competence as integral components of care excellence
  • Operate within approved budget
  • Plan, lead and organize the performance of direct reports
  • Foster a culture of high quality, mission focus, transparency, and joy in practice; promote staff wellness across all clinics
  • Investigate and address patient and employee concerns
  • Lead new implementations
  • Monitor compliance with all relevant laws and regulations associated with area of responsibility
  • Perform other duties as assigned
  • 3-5 years leading and managing operations of ambulatory experience required
  • Bachelor's degree in business administration, healthcare administration or related degree required
  • Ability to travel to other internal locations on a regular basis is required (currently Franklin & Wauwatosa, WI)
  • Excellent verbal and written communication skills
  • Outstanding interpersonal and conflict resolution skills
  • Demonstrated ability to prioritize, problem solve, delegate, and lead projects to on-time
  • Excellent team leadership and personnel management skills
  • Personal characteristics of reliability, equanimity, initiative, flexibility, and ability to innovate
  • Excellent critical thinking and data analysis skills
  • History of progressive professional development
  • Ability to function well in a high-paced and, at times, stressful environment
  • High proficiency with Microsoft Office Suite or related software
  • Competitive pay
  • Generous PTO program
  • Clinic schedule - no work on evenings/weekends
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Employee discount program
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