Operations Manager

Vantage Group • New York, NY

75d • $105,000 - $125,000

About The Position

The Manager, Operations delivers operational advice, guidance, expertise and solutions to Vantage network airports to safeguard operational integrity, create value and ensure operational and guest service excellence. This is accomplished through oversight of key regulatory programs with a focus on safety management systems and quality assurance. This position operates in a highly complex, multi-jurisdictional working environment composed of varying national aviation regulatory requirements and operating agreements. The Manager, Operations also has a significant focus on project management and delivery through support of Vantage’s asset management program, assisting with new business and advisory services pursuits, delivering advisory contract scopes, and implementing integration/transition activities for new airports joining the Vantage network.

Requirements

• With a Business degree (aviation/business/operations related) or equivalent, you have 8 to 10 years of progressive multi-disciplinary airport operations experience, including 5 years in a management role.
• Experience in Aerodrome Standards and Recommendations.
• Experience in Airport Operations Manual.
• Experience in Airfield Maintenance.
• Experience in Project Management.
• Experience in Capital Improvements.

Nice To Haves

• Ability to work cross-functionally with impacted stakeholders.
• Strong capabilities in reporting and analysis are matched by strong communication skills.
• Demonstrated experience in project management and implementation, program management, change management, and business systems experience.
• Understanding of occupational health & safety regulations.
• Working knowledge of financial/budget management.
• Ability to lead multi-disciplinary operational audits and showcase effective leadership.
• Curious about the 'why' and able to thrive in ambiguity.
• Public speaking and presentations skills for a variety of audiences, including board and executive level.
• Demonstrable business acumen.
• Able to be a self-starter and make effective decisions with minimal supervision.
• A team player focused on effective operational performance in a complex environment.
• Ability to foster ongoing relationships with network airports and stakeholders.
• Aptitude for critical problem solving and conflict resolution, with the ability to maintain objectivity and impartiality.
• Ability to multitask, manage time and respond well under pressure (e.g., emergency situations, etc.).
• Demonstrated team leadership skills with the ability to motivate and develop team members for exceptional performance and contribution.
• Ability to navigate ambiguous situations, bring options and provide recommendation.
• Solutions driven and self-starter, who understands the importance accuracy and timeliness make a difference and contribute to the success of the business.

Responsibilities

• Supports the network to ensure all sites operate safely, efficiently and securely, complying with all international/national regulations, standards and policies while applying best practices in airport management.
• Works collaboratively to ensure the effective implementation of network-wide initiatives focused on regulatory compliance, innovation and operational and guest service excellence.
• Monitor industry trends and regulatory changes and draft briefing notes for executives.
• Provide operational regulatory support to network airports for airside, emergency, SMS, and SeMS programs.
• Regularly report on network-wide operational risks, based on safety and security performance indicators and regulatory compliance.
• Participate in network airport emergency planning and contingency support for tabletops and live exercises.
• Supports the efficient operation of the network through effective maintenance management systems including preventative maintenance, environmental management, emergency planning and customer focused programs.
• Liaise with civil aviation authorities and other stakeholder organizations.
• Plan and lead network airport operational audits.
• Supports ensuring all operational manuals and site reporting systems, including appropriate performance measurement tools, are up-to-date and are implemented as written.
• Support Business Development activities as needed.
• Manage projects related to new airport integration and advisory service delivery.
• Assist network airports in annual business planning and budgetary review processes.
• Ensures the effective implementation of network-wide initiatives focused on regulatory compliance, innovation and operational and guest service excellence.
• Develop operational best practice guidance documents for network airports use.
• Support network airport executive and management teams through mentorship and coaching of network operational professionals.
• Other duties and responsibilities commensurate with the position may be assigned.

Benefits

• Competitive compensation and benefits package.
• Career progression opportunities.
• Access to a global team of talented professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree