Operations Manager

GCA Services Group • Orlando, FL

294d

About The Position

ABM Industries is seeking a dynamic and experienced Assistant Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.

Requirements

• Bachelor's degree in business administration, transportation management, or a related field preferred.
• Minimum of 3 years of supervisory experience in transportation operations, preferably in airport shuttle, public transit, or passenger transportation.
• Strong knowledge of transportation regulations (DOT, ADA, and state/local laws).
• Proven leadership experience, with the ability to motivate, develop, and manage large teams.
• Exceptional communication, interpersonal, and negotiation skills.
• Strategic thinker with excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite and transportation scheduling software.
• Valid CDL (Commercial Driver's License) in the State of Florida is required.
• Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.

Responsibilities

• Oversee daily shuttle operations, including dispatching, driver performance, and route optimization to ensure efficient and timely transportation.
• Manage on-time performance, passenger flow, and operational efficiency to provide high-quality service.
• Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.
• Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation.
• Conduct regular safety audits, driver training, and fleet inspections to uphold high safety standards.
• Investigate accidents or incidents, identify root causes, and recommend corrective actions.
• Provide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations.
• Ensure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.
• Supervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.
• Act as the primary point of contact with airport authorities, airline partners, and stakeholders to ensure alignment with operational expectations.
• Maintain positive relationships with the Aviation Authority and ensure contractual compliance.
• Respond to service issues, complaints, and operational challenges effectively and professionally.
• Develop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents.
• Be on-call for any critical incidents that affect shuttle operations.
• Assist in managing departmental budgets, expense control, and resource allocation to meet financial targets.
• Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.
• Ensure all services meet contractual quality standards and performance expectations.
• Develop and implement Quality Assurance and Quality Control Programs to maintain operational excellence.
• Inspect, evaluate, and monitor operations, equipment, and processes for compliance with safety regulations and industry standards.
• Recommend policy and procedure changes to enhance safety and prevent accidents.
• Oversee employee training programs, identify training needs, and conduct ongoing education to maintain high safety and service standards.
• Implement and track key performance indicators (KPIs) such as on-time performance, driver efficiency, and customer satisfaction.
• Maintain effective communication between internal teams, senior management, and stakeholders to ensure operational success.
• Provide regular reports and operational updates to management and the Aviation Authority.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree