Operations Manager

Flow Control Group • Noblesville, IN

69d

About The Position

This position will report directly to the General Manager. You will oversee, support and perform the functions necessary to ensure efficient daily operations. These operations mainly consist of customer service, warehousing, logistics and service. You will be involved with sales and service strategies, operating budgets, and marketing plans to grow the business and lead inside staff and operations. The role involves strategic planning, managing people, and improving processes.

Requirements

• Demonstrated leadership capabilities and ability to build successful teams
• Excellent decision making and creative problem-solving skills
• Strong organizational and communication skills.
• Ability to prioritize, perform under pressure and resolve conflicts
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Minimum 5 years leading, developing, and coaching teams with a deep understanding of distribution and its value proposition to the market
• Proven track record of building high-performance teams and establishing enduring relationships with customers and key suppliers to increase market share while increasing profitability
• Strong entrepreneurial spirit with an established contacts' network
• Proficient computer and technical skills including working knowledge of CRM software solutions

Responsibilities

• Oversee the daily operations, managing all aspects of business processes
• Ensure that the highest level of customer service, support, and technical expertise for our customers is available and consistent with all aspects of our position as the market leader.
• Develop and / or optimize business practices to improve performance, increase quality and ensure safe performance of our operations at the facility or in the field.
• Develop and execute operating strategies to drive growth for products and services.
• Ensure that operational expenses are aligned to revenues.
• Set goals for team members, clearly communicate expectations, and monitor performance using companywide systems such as performance management, talent management, etc.
• Foster an environment of collaboration amongst team members.
• Collaborate with sales to identify and unlock sales and profit opportunities.
• Manage and align service resources to match client needs while exceeding company objectives and goals.
• Develop employees' capabilities through challenging assignments and coaching.
• Promote the proper use of and oversee the deployment of tools such as Pricing, FSM/CRM and Flow 360 that will be used across all IFC brands.
• Partner with cross-functional support teams in improving proprietary business tools and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 1,001-5,000 employees