Operations Manager

Iron Mountain • Fort Worth, TX

253d

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Requirements

• Experience: Minimum of 5-10 years in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping, with at least 5 years in a managerial or leadership role.
• Metrics: Proven track record of leading teams, managing complex operations, and meeting key performance indicators (KPIs) in a logistics or supply chain environment.
• Customer Promise: Experience in customer relationship management, including managing client expectations and satisfaction.
• Financial Acumen: Experience in financial oversight, including budgeting, P&L responsibility, and cost management.
• WMS Familiarity: Proficient in using Warehouse Management Systems (WMS).
• Conflict Management: Strong skills in resolving conflicts and managing team dynamics.
• Temperature Tolerance: Ability to work in an environment with frequently changing temperatures.
• Physical Requirements: Capable of lifting at least 40 lbs; weight may vary based on facility requirements. Frequent walking, carrying, reaching, standing, and stooping.
• Flexible Scheduling: Willingness to work flexible hours, including weekends as needed.
• Noise Tolerance: Comfortable working in environments with varying noise levels, including loud conditions.

Nice To Haves

• Bachelors/Masters Degree
• Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation, and Distribution (CLTD) from APICS.
• Lean Six Sigma (Green Belt, Black Belt).
• Project Management Professional (PMP).
• Certified Professional in Supply Management (CPSM).
• Transportation and Logistics Certifications.
• Hands-on experience in supply chain management, inventory control, and order fulfillment at scale.

Responsibilities

• Leadership & Team Management: Strong ability to lead, motivate, and develop large teams, including operations managers, warehouse staff, drivers, and customer service teams.
• Operational Management: Command day-to-day operations—inventory control, order fulfillment, logistics—ensuring nothing falls through the cracks.
• Production Planning: Develop production schedules and allocate resources to ensure timely completion of job assignments, while maintaining records of time and production.
• Data Analysis & Reporting: Ability to analyze key performance metrics, provide insights, and drive improvements based on data.
• Activity Monitoring: Track warehouse activities, including sales, record control, and purchasing, to ensure product availability.
• Process Improvement: Familiarity with process improvement methodologies like Lean, Six Sigma, or Kaizen to optimize workflows and reduce inefficiencies.
• Risk Management: Knowledge of managing operational risks, compliance, and safety regulations, especially in transport and warehousing.
• Project Management: Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Financial oversight: Manage P&L for the operations unit, ensuring profitability while meeting client expectations.

Benefits

• FULL HEALTH & DENTAL BENEFITS - 1st Day of Employment!
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• 401(k) with Company Match & Employee Stock Purchase Program
• Company-Paid Uniforms, Safety Footwear, Masks, Gloves
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree