Operations Manager

$60,000 - $78,000/Yr

Seamark Seafood & Cocktails - Everett, MA

Full-time - Mid Level

Everett, MA

About the position

The Operations Manager at Seamark Seafood & Cocktails is responsible for overseeing the smooth operations of the restaurant, ensuring that it meets its goals and maintains high standards of service and quality. This role involves leading the team, managing inventory, analyzing financial performance, and creating a positive work environment that fosters employee engagement and guest satisfaction.

Responsibilities

• Lead, direct, and manage all department operations.
• Maintain regular presence throughout the department.
• Establish and maintain accurate inventory records.
• Participate in periodic department inventories.
• Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure a consistent sequence of service is followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand.
• Communicate the role that each employee has in their achievement and ensure accountability.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment-related processes and documentation comply.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in the department.
• Ensure an extraordinary experience and create loyalty to the property and Seamark brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback.
• Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Operate ethically to protect the Seamark brand.
• Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

Requirements

• 3+ years experience in hospitality management, including 2 years in restaurant management.
• Luxury hotel experience preferred.
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• High energy with effective and influential people skills.
• Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).

Nice-to-haves

• Deep understanding of lifestyle hotels and premium dining products and services.
• Self-starter with an entrepreneurial spirit and strong organizational skills.

Benefits

• Health, Dental, and Vision insurance
• Competitive Pay