Operations Manager - Wood County School Consortium Clinics - Full Time

ProMedica • Bowling Green, OH

385d

About The Position

The Operations Manager is responsible for overseeing the daily operations of the employer near-site clinics, ensuring quality patient care through collaboration with clinical staff. This role involves managing patient access, developing budgets, supervising staff, and ensuring compliance with regulatory guidelines, all while fostering a team-oriented environment.

Requirements

• Excellent computer skills, including Word and Excel or similar software.
• Strong communication skills.
• Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff.
• Strong organizational skills.
• Ability to balance the needs of providers, staff, and organizational initiatives.
• Commitment to achieving customer satisfaction.
• Experience working in a health care office.

Nice To Haves

• Management experience in a health care office environment.
• Bachelor's degree in business administration or health-related field, or equivalent experience.
• Strong knowledge of physician billing office practices and practice management computer systems.
• Knowledge of ICD-9 and CPT coding regulations and requirements.
• Basic knowledge of CLIA, HIPAA, and OSHA medical office regulations.
• Proficiency in medical terminology.

Responsibilities

• Manage patient access to meet expected volume targets.
• Meet customer service goals through effective management of access points.
• Develop departmental operating budget in conjunction with operations and finance, and monitor operational expenses according to established financial targets.
• Supervise and oversee responsibilities of all near-site clinics' staff to ensure optimal productivity, efficiency, cleanliness, safety, and security.
• Prepare purchase orders and maintain supplies, inventory, and ordering processes.
• Ensure compliance with regulatory guidelines including OSHA, CLIA, HIPAA, and ODH.
• Provide oversight of patient and insurance processes for appropriate coding and billing requirements.
• Implement corrective action plans based on employee performance issues and prepare performance reviews.
• Manage client relationships and ensure contractual agreements are fulfilled.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree