Operations Manager with Creative Background

OJ Digital Solutions • Lebanon, PA

85d

About The Position

OJ Digital Solutions is seeking a motivated and experienced Operations Manager with a creative background (design/writing) to join our team remotely. This is a very unique and special role and set-up where you'll be responsible for all operations full-time - fully remote and without set working hours. Please read carefully the setup as it's not a standard setup before applying. You will be responsible for managing client orders and relationships, overseeing projects from start to finish, including mostly graphic design projects and writing projects.

Requirements

• Proven experience in client management and project management, ideally in a creative/design agency.
• Strong graphic design background; proficient in Adobe Creative Suite & Figma.
• Excellent written and verbal communication skills.
• Tech savvy - we need someone who's fast at handling technology.
• Highly organized and able to juggle multiple projects simultaneously.
• Strong eye for design aesthetics and attention to detail.
• Problem-solving mindset with the ability to make decisions in a fast-paced environment.
• Experience managing client expectations and delivering projects on time.
• Self-motivated, positive, and passionate about client success.

Nice To Haves

• Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate.
• Organized: Strong organizational skills to manage multiple orders and revisions simultaneously.
• Customer-Oriented: Focused on delivering a high level of customer satisfaction.
• Adaptable: Able to learn new systems quickly and adapt to changes in workflow.

Responsibilities

• Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery.
• Ensure orders are processed and assigned to the appropriate team members (designers, writers, etc.).
• Respond to client inquiries, concerns, and revision requests in a timely and professional manner.
• Monitor project timelines and ensure delivery deadlines are met.
• Communicate with clients to clarify project requirements and keep them informed about the progress of their orders.
• Manage customer expectations, especially in cases where urgent requests or tight deadlines arise.
• Provide feedback to team members based on client feedback and revisions.
• Handle customer revision requests efficiently and accurately.
• Ensure revisions are processed quickly and meet the quality standards.
• Review revisions before they are sent to the client, ensuring high-quality results.
• Maintain a structured process for revisions to avoid errors and delays.
• Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations.
• Collaborate with designers, writers, and other team members to ensure high-quality output.
• Ensure all work delivered aligns with client instructions, brand standards, and guidelines.
• Potentially redesign/retouch assets to enhance the work.
• Help come up with better processes and systems to improve quality work, workflow and deliverables, such as standardizing deliveries and mockups.
• Periodically help update training materials.

Benefits

• Flexibility to work from anywhere.
• You set your 'active' working hours. What matters is completing the orders with the highest client satisfaction.
• Package includes a fixed salary + commissions on completed orders.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees