Operations Manager - Waterworks

FERGUSON•Canton, MA

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking an Operations Manager to join our Waterworks team! This role leads our New England waterworks business operations, ensuring we maintain our reputation for extraordinary service and operational integrity. Position Details: Reports to the General Manager Support a team of over 85 associates, contributing to a collaborative and high-performing business unit environment. Business Accountabilities and Operational Management: Supports business and sales objectives through the effective and efficient management Collaborates with the General Manager and other key leaders to build, steer and strengthen the culture. Supports the Key Leadership Team with on-site support in the same facility/vicinity to foster in person communication between themselves and the remainder of the key leaders. Supports day-to-day business process and function. Aligns with the District Operations Manager with prioritizing corporate objectives as well as areas of improvement.

Requirements

3-5 years water, wastewater, or related infrastructure industry experience
Ability to apply knowledge and skills with understanding of external environment factors.
Experience providing expert advice, coaching and counseling within field/function area.
Exceptional ability to organize and prioritize work.
Strong written and verbal communication skills.
Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization (associates, branch leaders, GMs, etc).
Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc.).
Ability to effectively use Ferguson's inventory and logistics system (Trilogie).
Outstanding organizational and leadership skills to effectively respond to urgent situations

Responsibilities

Implement and maintain company policies for the Waterworks business unit.
Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
Manage the internal audit process to ensure compliance with organizational standards.
Identify and implement process improvements based on experience and findings.
Develop and recommend specific courses of action based on analysis of data to ensure we are striving toward proper data driven decisions.
Maintain the safety and security of the Branch in accordance with OSHA standards and carry out all policies, rules, regulations, and procedures set by the organization.
Support the development of branch leadership through coaching and mentoring opportunities.
Lead associates, implement processes, and policies to profitably, maintain and grow market share, sustain customer loyalty, and provide opportunities for growth.
Identify new opportunities for cost savings.
Facilitate and develop standard operating procedures.
Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
Conduct regular associate and branch leadership meetings to promote change leadership and continuous improvement.
Represent the organization to customers, associates and leadership as needed.
Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities
Grow market operationally through facility additions, changes, and HR moves to promote growth.
Facility management and approval of maintenance needs or changes for business and market needs.
Business Process Review to manage locations to meet company goals in accordance to process and inventory requirements.
Advise and support business unit, district, waterworks division and company initiatives.