Amazon-posted about 1 year ago
Full-time • Mid Level
Troutdale, OR
5,001-10,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

The Operations Manager at Amazon.com Services LLC is responsible for overseeing the workflow of operations, ensuring safety, quality, productivity, and customer delivery promises. This role involves managing a diverse workforce, leading large-scale projects, and collaborating with various support teams to meet business objectives. The position requires flexibility in scheduling and the ability to work in a dynamic environment.

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives
  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • 1+ years of performance metrics, process improvement or lean techniques experience
  • Experience managing a team of 2+ salaried employees and 70+ indirect employees
  • Demonstrated problem solving skills and analytical skills
  • Excellent customer service skills, communication skills and interpersonal skills
  • Track record of meeting or exceeding department performance goals
  • A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
  • Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments
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