Operations Manager, Transportation

Waste Management, Inc. (WM)•Rochester, NY

13h•$75,000 - $80,000•Onsite

About The Position

Responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of CDL Drivers and Helpers. Establishes and maintains positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Requirements

Associate's Degree (accredited) or in lieu of a degree,
High School Diploma (accredited) and two (2) years of relevant work experience
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License

Nice To Haves

Minimum of two years of leadership experience, preferably, managing CDL Drivers.
Safety focused with knowledge of DOT regulations.
Strong communication and interpersonal skills.
Proficient with Microsoft Office.
CDL is a plus.
Successful completion of the WM Operations Manager Trainee program

Responsibilities

Spends, approximately, 50% of time, (or more), in the field, driving company vehicle within assigned territory, conducting behavioral observations with CDL Drivers
Ensures new frontline employees have tools, instruction, and feedback for successful daily duties
Meets with new frontline employees to ensure consistent communication and support of onboarding
Provides timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identifies and addresses improvement opportunities; collaborates with frontline employees to ensure continued success
Actively practices and seeks feedback on coaching conversations
Leads by example to ensure safety practices are paramount with each employee
Teaches and develops an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
Documents and maintains records required by regulatory agencies such as the Department of Transportation
Reviews and audits documentation related to route operations, daily, (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate