Operations Manager Trainee

Pacific Dental Services•Chelmsford, MA

28d

About The Position

Now is the time to join Chelmsford Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.

Requirements

High school diploma or equivalent
Five or more years of related work experience in operational management
Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
Travel may be planned or unplanned and is subject to change without notice

Nice To Haves

Associate degree, Bachelor's degree
Five or more years of experience leading a team, mentoring and coaching subordinates

Responsibilities

Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
Driving year over year revenue and profit growth
Management of expenses to achieve monthly goals and budget
Show proficiency and adherence to cash management and accounting protocols
How to be the catalyst in team development of the Perfect Patient Experience
How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes