Operations Manager Trainee

PDS Health•Garland, TX

3h•Hybrid

About The Position

The Operations Manager Trainee (OMT) role is designed to provide an understanding of the skills and company knowledge necessary to independently manage a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development by completing the OM Development Program, supported by their direct supervisor. This program involves structured curriculum completion, on-the-job practical application, and development meetings. The expectation is that individuals will be able to independently manage a dental office within 4-6 months, following timely completion of the OM Development Program.

Requirements

High school diploma or equivalent
Five or more years of related work experience in operational management
Possess and maintain a valid driver’s license and automobile insurance (Driver’s license must be verified by completing a motor vehicle record check at the time of hire)
Reliable means of transportation to travel to assigned offices (or reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day)
Timely travel to multiple offices per day, in some cases several times per day
Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
Skills in Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
Ability to read, analyze, and interpret common financial reports, and legal documents
Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
Ability to interpret and apply policies and procedures
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
Strong commitment to educational advancement
Flexibility in adapting processes to meet unique needs
Ability to communicate effectively and present information, both verbally and in writing
Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
Organizational ability by demonstrating a systematic approach in carrying out assignments
Demonstrates a strong ability to identify, analyze, and solve problems
Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
Ability to create presentations and use outstanding presentation skills

Nice To Haves

Associate degree
Bachelor’s degree
Five or more years of experience leading a team, mentoring and coaching subordinates

Responsibilities

Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
Driving year over year revenue and profit growth
Management of expenses to achieve monthly goals and budget
Show proficiency and adherence to cash management and accounting protocols
How to be the catalyst in team development of the Perfect Patient Experience
How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes