Operations Manager-Traffic Management Center

Parsons Corporation

81d • $29 - $52

About The Position

Parsons is looking for an amazingly talented Transportation Management Center (TMC) Operations Manager to join our team! In this role you will get to lead a team of Shift Supervisors, Training Supervisors and Operators.

Requirements

• Associate's Degree or other related certification in a technical field (or equivalent) and 8+ years of related experience
• At least 3+ years of recent experience in Operations Management or similar services
• TxDOT TMC Supervisor or Operations Manager experience
• Experience making SLA,s, KPIs, and other metrics in a TMC or similar environment
• The ability to address conduct and performance issues
• Experience in recruiting, mentoring, and evaluating operations and personnel
• Ability to work in a fast paced environment

Nice To Haves

• Experience in Traffic Incident Management
• College degree in criminal justice, business administration, or related field

Responsibilities

• Be a permanent staff employee and shall serve as the primary point of contact for client and internal management
• Serve as a Shift Supervisor when needed
• Ensure all reports are accurate and are provided when requested
• Manage and evaluate shift supervisors
• Team scheduling
• Compile weekly, monthly, and annual performance reports
• Develop and foster long-term relationships with TIM partner agencies
• Audit and evaluate shift supervisors and TMC operators as required
• Make enhancement recommendations to meet goals

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees