Operations Manager - Trade Support

Royal Bank of Canada • Minneapolis, MN

389d

About The Position

The Operations Manager - Trade Support at Royal Bank of Canada is responsible for leading a team that manages complex, time-sensitive processes within the Trade Support Team. This role involves hiring, onboarding, and training new team members, providing coaching and development, and ensuring high-quality customer service. The manager will oversee operations, implement process improvements, and maintain compliance with regulatory requirements while fostering a collaborative team environment.

Requirements

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience.
• 3+ years prior securities, banking, technology and/or job specific related industry experience.
• Securities license 7 or 99 (or able to obtain license within 120 days).
• 2+ years demonstrated managerial experience leading and managing a team.
• Ability to effectively hire, train, lead and provide work direction to others.
• Ability to understand and meet business daily support needs.
• Ability to work effectively in situations involving rapid change and shifting priorities.
• Advanced customer service skills.
• Advanced problem identification, analytical and resolution skills.
• Experience with brokerage systems.
• Experience with change management and leading teams through change.
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook).
• Sound organizational knowledge with operational mindset.

Nice To Haves

• Ability to work effectively in situations involving rapid change and shifting priorities.
• Proven change leadership and change management skills.
• 3+ years credit operations, project management, vendor management, analysis, and/or risk control experience.

Responsibilities

• Hire, onboard, and train new team members.
• Supervise and direct complex daily workflows to meet service levels.
• Provide training, coaching, and development for team members.
• Serve as a subject matter expert for department processes.
• Liaise and provide customer service support for research and problem resolution.
• Address escalated questions independently and seek assistance as needed.
• Ensure employees understand RBC vision and support targeted behaviors.
• Establish individual goals and drive performance management.
• Accept and execute change while supporting employees through the process.
• Conduct operations process oversight to ensure adherence to procedures and regulations.
• Review exceptions to standard processing for compliance.
• Provide support with department volume metrics and financial forecasts.
• Suggest process changes to reduce risk and increase efficiencies.
• Participate in business requirement development and UAT testing.
• Develop and provide ongoing training support for team members.
• Maintain department procedures and document modifications.

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation and commissions.
• Leaders who support your development through coaching.
• Flexible work/life balance options.
• Opportunities to do challenging work and take on greater accountabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED