Operations Manager - The Pinnacle @ Nashville Yards

Compass Group • Nashville, TN

2d

About The Position

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job SummaryJob Summary: 
Supporting the recruitment and training of team members in our standards and procedures Supervising operations during the event and troubleshooting where needed Working with colleagues to continuously improve operational performance Proactively engaging in processes for loss prevention Working primarily in the concessions department, this role will also support the premium department as needed Completing point of sale updates and regular maintenance checks Ensuring the timely implementation and communication of promotions Working in partnership with other departments to ensure accurate completion of the requisition process Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations Managing gratis sheet process to ensure accurate tracking of any comped items Ensuring compliance with all Payment Card Information rules Implementing concessions production sheet to ensure accurate production and minimal wastage Conducting progressive coaching with team members Completion of monthly beverage wastage report Regular equipment maintenance, e.g. beer line cleaning Re-stocking of concessions and bars to maximize event readiness Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed Completion and processing of alcohol incident logs to identify recurring issues or trends Supporting recruitment activities for team members and NFP s Holding pre-shift meetings to set the tone for events Managing location "Keys to the Future" activities to develop future leaders Support team member orientation training to ensure all hourly team members NPO Group management and communication Overseeing service standards during events to ensure a high level of the guest experience Ensuring accurate end of month inventory completion Managing product transfers and requisition sheets to accurately track products during events Managing and resolving guest complaints Managing team member incidents/accidents and following all required reporting procedures Completing a monthly department safety inspection Monthly safety training conducted for team members Managing team member scheduling in line with demand forecasts Verifying payroll, entering gratuities Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.  Completing events walks of the building Supporting other properties and departments as demanded by the business Other duties/responsibilities as assigned

Requirements

• 2+ years of experience in a food and beverage operational position
• Bachelor s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Nice To Haves

• Bachelor s degree in hospitality management is preferred

Responsibilities

• Supporting the recruitment and training of team members in our standards and procedures
• Supervising operations during the event and troubleshooting where needed
• Working with colleagues to continuously improve operational performance
• Proactively engaging in processes for loss prevention
• Working primarily in the concessions department, this role will also support the premium department as needed
• Completing point of sale updates and regular maintenance checks
• Ensuring the timely implementation and communication of promotions
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
• Managing gratis sheet process to ensure accurate tracking of any comped items
• Ensuring compliance with all Payment Card Information rules
• Implementing concessions production sheet to ensure accurate production and minimal wastage
• Conducting progressive coaching with team members
• Completion of monthly beverage wastage report
• Regular equipment maintenance, e.g. beer line cleaning
• Re-stocking of concessions and bars to maximize event readiness
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Supporting recruitment activities for team members and NFP s
• Holding pre-shift meetings to set the tone for events
• Managing location "Keys to the Future" activities to develop future leaders
• Support team member orientation training to ensure all hourly team members
• NPO Group management and communication
• Overseeing service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Managing product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Completing a monthly department safety inspection
• Monthly safety training conducted for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
• Completing events walks of the building
• Supporting other properties and departments as demanded by the business
• Other duties/responsibilities as assigned

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager