Operations Manager – Systems, IT & Finance

Life Consultants Inc.•Chesapeake, VA

About The Position

The Operations Manager is responsible for owning and protecting the operational systems of Life Consultants Inc. This role ensures the organization operates with financial discipline, process integrity, accurate data, and reliable technology. This position is ideal for someone who thrives on structure, documentation, controls, and follow-through, and takes pride in building systems that scale without breaking. Many operational processes exist but are not yet fully documented or standardized. This role is expected to help design, document, and stabilize core operational systems, then ensure consistent adherence over time.

Requirements

Exceptional attention to detail
Strong documentation and organizational skills
High personal accountability and follow-through
Comfort enforcing standards and controls
Strong systems and technology aptitude
Ability to work independently in a structured, compliance-driven environment

Responsibilities

Financial & Administrative Operations
Manage Accounts Payable & Accounts Receivable with strict controls
Ensure: Bills are coded correctly Payments are approved before release No missed, duplicated, or unsupported transactions
Maintain organized, audit-ready financial documentation
Coordinate with CPA/bookkeeping partners and provide complete, accurate data on time
Operations, Reporting & Controls
Create, maintain, and validate operational and administrative reports
Ensure data accuracy, consistency, and timeliness
Track work, deadlines, and dependencies using ClickUp (or equivalent)
Identify breakdowns and implement permanent fixes
Systems, SOPs & Process Integrity
Develop, maintain, and enforce operational and technology SOPs
Review departmental SOPs for clarity, consistency, and alignment
Monitor adherence to approved processes and systems
Prevent process drift as the organization grows
Technology & IT Operations
Set up, maintain, and troubleshoot: Computers, phones, printers, and office systems
Manage basic IT infrastructure (hardware, software, access, vendor coordination)
Provide technical support and basic training to staff
Maintain documentation for system setup and troubleshooting
Office & Facilities Management
Ensure office facilities are safe, functional, and well-maintained
Coordinate vendors, repairs, and office supply needs
Front-Line Office Support
Answer and route incoming calls professionally and accurately
Ensure messages and requests are documented and followed up