Operations Manager – Systems, IT & Finance

Life Consultants Inc.•Chesapeake, VA

About The Position

The Operations Manager owns and protects the operational backbone of Life Consultants Inc. This role exists to ensure the organization operates with: Financial discipline Documented and enforced processes Accurate, timely, decision-ready data Reliable, well-documented technology systems Many systems exist today—but not all are fully documented, standardized, or protected from drift. Your responsibility is to design, document, stabilize, and enforce these systems so the organization can scale without breaking. This is a hands-on execution role for someone who takes pride in accuracy, structure, follow-through, and building systems that hold up under audit, growth, and pressure.

Requirements

Exceptional attention to detail
Strong documentation discipline
High personal accountability and follow-through
Comfort enforcing standards with peers
Systems and technology aptitude
Ability to operate independently under pressure

Responsibilities

Financial & Administrative Operations
Own Accounts Payable and Accounts Receivable with strict controls
Ensure: Accurate coding
Proper approvals prior to release
Zero duplicated, missed, or unsupported transactions
Maintain audit-ready financial documentation at all times
Coordinate with CPA and bookkeeping partners; deliver complete, accurate data on schedule
Surface financial risks early with corrective action plans
Operations, Reporting & Controls
Create, validate, and maintain operational and administrative reports
Ensure data accuracy, consistency, and timeliness
Track work, deadlines, and dependencies using ClickUp (or equivalent)
Identify systemic breakdowns and implement permanent fixes, not workarounds
Establish and maintain a clear reporting cadence leadership can rely on
Systems, SOPs & Process Integrity
Develop, maintain, and enforce operational and technology SOPs
Review departmental SOPs for clarity, consistency, and alignment
Ensure systems are followed once documented—preventing drift over time
Maintain version control, audit trails, and documentation standards
Technology & IT Operations
Set up, maintain, and troubleshoot office technology (hardware, software, access)
Coordinate vendors and manage permissions and access controls
Provide basic technical support and training to staff
Maintain clear documentation for system setup and troubleshooting
Office & Facilities Management
Ensure office facilities are safe, functional, and well-maintained
Coordinate vendors, repairs, and supplies
Ensure issues are resolved permanently—not revisited repeatedly