Operations Manager - Support Management

Sweeping Corporation of America • Akron, OH

83d

About The Position

The Site Operations Manager manages local scheduling and real-time operations to facilitate and maximize use of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and site-specific financial goals/metrics.

Requirements

• 3+ years of relevant industry related experience preferred
• Technical Capacity, Problem Solving/Analysis, Customer/Client Focus, Decision Making, Project Management, Communication Proficiency, Teamwork Orientation.
• Software skills for use of routing tools and proficiency in Microsoft Office, specifically Excel, required.
• Operate computer and keyboard; able to use phone; sit for long periods; communicate using speech, hearing and vision skills.
• Moderate lifting - no greater than 40 lbs.; moderate reaching, pushing, pulling, gripping and grasping Ability to stand/sit for a full shift in addition to walking, climbing stairs and bending as required.
• Valid Driver’s License, as applicable.

Responsibilities

• Oversee daily Operations activities corresponding to line(s) of business Services.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Oversee daily activities of scheduling and dispatch of Sweeping and related Site Services, including calling customers as required.
• Coordinate daily activities to maximize scheduling and real-time utilization of resources; analyze and recommend part-time, flexible, and full-time employee mix to deliver site services.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Ensure proper on the job and safety training of personnel assigned.
• Communicate areas of accountability and performance expected of personnel assigned.
• Determine appropriate standards of performance as a basis to review progress of personnel assigned.
• Implement employee disciplinary measures seeking support and guidance from management and human resources, as required.
• Develop individuals for future advancement.
• Interface with general management to ensure smooth coordination of daily operations; providing input on local conditions and enacting contingency plans as needed.
• Notify and escalate customer issues to management as warranted.
• Escalate and direct operational activities when problems arise, conduct analysis of problems to provide input for future process improvements.
• Review ongoing operational results to targets. Take corrective measures as needed.
• Participate in daily, weekly, monthly, and annual planning process as appropriate.
• Maintain a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate to maximum employee morale, productivity, and efficiency/effectiveness.
• Project a favorable image of the company to enhance public recognition and promote company services provided.
• Support staffing process, working with Regional Recruiters to fill open positions for the site.
• Develop and maintain proper staffing levels against site demand for services.
• Maintain equipment/ asset management in accordance with company fleet management policies and guidelines.
• Implement ongoing safety program in accordance with company safety programs and guidelines.
• Recommends salary adjustments, transfers, promotions, and dismissals.
• Perform other duties and responsibilities as assigned.

Benefits

• Full benefit package including Medical, Dental, Vision, and 401(k)
• Company paid life insurance
• Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance
• Paid vacation time & holidays
• Competitive compensation
• Career advancement opportunity
• Weekly pay on Fridays, if hourly status
• On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees