Operations Manager (Staff Associate), Human Resources Development

North Shore Community College • Danvers, MA

337d • $71,500 - $76,500

About The Position

The HR Operations Manager oversees and manages the day-to-day HR operations. This role ensures that all HR operations run smoothly and efficiently. The position is a Non-Unit Professional role, requiring 37.5 hours per week, with a work schedule from Monday to Friday, 8:30 am to 4:30 pm. The anticipated salary range is $71,500.00 - $76,500.00, with actual salary commensurate with experience and education. Full-time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3+ years of experience in operations management
• Strong leadership skills and the ability to manage and develop a team of HR professionals
• Excellent communication and interpersonal skills, with the ability to build effective relationships with all levels of the organization
• Strong analytical and problem-solving skills, with the ability to analyze HR metrics and provide insights and recommendations
• Detail-oriented with strong organizational and time-management skills
• Successful experience interacting with culturally diverse populations
• Ability to travel to meetings, seminars, and training opportunities within the region and state, and outside the state
• Proficient in Microsoft Office Suite
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment

Nice To Haves

• Master's degree in Human Resources, Business Administration, or related field
• 5+ years of experience in operations management
• Thorough understanding of HR best practices and employment laws and regulations
• Demonstrated experience in developing and implementing HR policies and procedures
• Knowledge of or ability to learn more complex reporting tools (such as Access, Tableau)

Responsibilities

• Develop and implement HR policies and procedures that align with the organization's goals and objectives
• Provide guidance and support to managers and employees on HR-related issues
• Track the performance management process to ensure that all employees are being evaluated
• Oversee the processing of contractual notices
• Monitor and review departmental budgets
• Oversee employee on and offboarding
• Monitor and analyze HR metrics and provide regular reports to senior management on HR operations and trends
• Oversee the scanning of personnel files/documents
• Co-plan the Employee Service Award Breakfast
• Ensure HR required postings are up to date
• Serve as the initial contact for employees requesting/seeking to file a complaint
• Manage investigation progress and case files in the case management system
• Implement supportive measures in cases implicating the Policy on Affirmative Action, Equal Opportunity, and Diversity (PAA) with assistance of the Title IX Coordinator and other HR personnel
• Ensure compliance with federal, state, and local employment laws and regulations
• Represent the HR Department on the CARE Committee
• Serve as a back-up for employee investigations
• Manage HR projects and initiatives as assigned
• Other duties as assigned

Benefits

• Comprehensive benefits package offered through the Commonwealth of Massachusetts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree