Operations Manager, Special Events

SP Plus • Milwaukee, WI

2d • $50,000 - $65,000 • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• Candidates must be at least 18 years old.
• Minimal high school diploma or equivalent.
• Ability to read and comprehend simple instructions, short correspondence and memos in English.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to effectively respond positively to customer problems or complaints.
• Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Nice To Haves

• Prior supervisory/managerial experience in parking preferred, but not required.

Responsibilities

• Hiring and maintaining a vast labor pool of frontline employees and providing them with the appropriate training and tools to perform at their best.
• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Ensure that all appropriate facilities are open and closed at the specified times.
• Supervise safe handling of cash and the timely deposit of cash for all locations within the event venue.
• Ensure that proper parking, security, and all employees are following cash control and customer service procedures.
• Handle all personnel issues and paperwork for hiring, termination, progressive disciplinary and training of support staff.
• Supervise training of all employees.
• Uphold all company policies and procedures as stated in the employee handbook.
• Ensure the prompt completion of daily paperwork for all locations within the portfolio.
• Fill shift vacancies occurring during normal operating hours as a result of employees calling in sick or failing to report as scheduled.
• Supervise special events or functions as they relate to the parking facility in order to ensure that incoming customers are served efficiently and properly.
• Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.
• Ensure that a bank deposit is prepared by counting the event cashier money and reviewing paperwork to ensure that all event revenues are accounted for and deposited into the facility's bank account.
• Monitor office audits of cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
• Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
• Monitor and review all damage claims in order to assign responsibility for damages.
• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Create, review and submit Event Summary to client.
• Compile all After Action Reports and submit to Senior Manager for review.
• Respond to customer service issues and resolve on the spot.
• Maintain order in assigned lot.
• Maintain relationships with police department and security personnel.
• Supervise employees and serve as liaison between employees and upper management.
• Count vehicles on location throughout shift, as needed.
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts.
• Report any unknown, observed or suspected violation of company policy, safety hazards or any unusual occurrence to the managers.
• Troubleshoot issues with revenue control equipment.
• Completing daily inspections of the facility and other required documentation.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the venue, thorough knowledge of the major streets, landmarks and freeways in the area.
• Complete other duties as assigned.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision,
• flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees