Operations Manager (Site Leader)

CJS Heating Cooling Plumbing•Kokomo, IN

43d•Onsite

About The Position

Are you an experienced operations leader who knows how to run a high‑performing Plumbing, Electrical & HVAC team? CJS is looking for a hands‑on Site Leader / Operations Manager to oversee daily field operations and lead a team of skilled technicians at our Kokomo branch. If you’re passionate about developing people, improving processes, and delivering a top‑tier customer experience, this is the role for you!

Requirements

3+ years of management experience leading operations teams in plumbing, electrical, HVAC, or related home services
Proven ability to lead, coach, and develop field technicians
Strong grasp of service operations, scheduling, and workflow optimization
Data‑driven mindset with experience using KPIs to drive performance
Excellent communication, problem‑solving, and decision‑making skills

Nice To Haves

Technical experience in plumbing, electrical, or HVAC (not required)
Experience in multi‑trade service environments

Responsibilities

Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
Assist the General Manager in hitting revenue, labor margin, and operational performance goals
Partner with Dispatch to maximize scheduling efficiency and daily capacity
Ensure all work meets CJS quality, safety, and brand standards
Support recruiting, onboarding, and ongoing technician training
Resolve escalated customer issues with professionalism and urgency
Maintain a strong safety culture with OSHA and company policy compliance

Benefits

Competitive compensation (base salary + quarterly bonus)
Medical, dental & vision insurance with 100% employer paid options
401(k) with company match
Paid Time Off (PTO) + paid holidays
Ongoing training and career development
A supportive culture focused on teamwork, craftsmanship, and doing the right thing

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