Operations Manager (Site Leader)

CJS Heating Cooling PlumbingKokomo, IN
43dOnsite

About The Position

Are you an experienced operations leader who knows how to run a high‑performing Plumbing, Electrical & HVAC team? CJS is looking for a hands‑on Site Leader / Operations Manager to oversee daily field operations and lead a team of skilled technicians at our Kokomo branch. If you’re passionate about developing people, improving processes, and delivering a top‑tier customer experience, this is the role for you!

Requirements

  • 3+ years of management experience leading operations teams in plumbing, electrical, HVAC, or related home services
  • Proven ability to lead, coach, and develop field technicians
  • Strong grasp of service operations, scheduling, and workflow optimization
  • Data‑driven mindset with experience using KPIs to drive performance
  • Excellent communication, problem‑solving, and decision‑making skills

Nice To Haves

  • Technical experience in plumbing, electrical, or HVAC (not required)
  • Experience in multi‑trade service environments

Responsibilities

  • Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
  • Assist the General Manager in hitting revenue, labor margin, and operational performance goals
  • Partner with Dispatch to maximize scheduling efficiency and daily capacity
  • Ensure all work meets CJS quality, safety, and brand standards
  • Support recruiting, onboarding, and ongoing technician training
  • Resolve escalated customer issues with professionalism and urgency
  • Maintain a strong safety culture with OSHA and company policy compliance

Benefits

  • Competitive compensation (base salary + quarterly bonus)
  • Medical, dental & vision insurance with 100% employer paid options
  • 401(k) with company match
  • Paid Time Off (PTO) + paid holidays
  • Ongoing training and career development
  • A supportive culture focused on teamwork, craftsmanship, and doing the right thing
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