Operations Manager - Shuttle Operations

Vectour Group • Atlanta, GA

105d • $50,000

About The Position

The Operations Manager for Domestic Shuttle Operations is responsible for providing operational oversight and support to ensure the smooth execution of projects and day-to-day operations. Reporting directly to the Sr. Operations Manager, the Operations Manager plays a crucial leadership role overseeing the entire operation for the Domestic PARK-RIDE Division.

Requirements

• High School Diploma or equivalent.
• Availability to work special shift requirements, including 3rd shift and/or weekends if necessary.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one situations to customers and other employees of the company.
• Ability to add, subtract, two-digit numbers and multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money.
• Must maintain a neat and clean appearance and be in complete uniform.
• Must be 21 years of age or older.

Responsibilities

• Meet with outgoing Operations/lead manager daily at the beginning of shift.
• Check the schedule daily to ensure staffing levels are maintained according to guidelines.
• Perform rounds of facility daily at beginning of shift and before shift ends.
• Report any issue or malfunction not handled in house to the appropriate entity per protocol daily.
• Conduct daily briefings with supervisors prior to beginning of breaks.
• Target a policy/procedure weekly for training supervisors.
• Coach, train and develop staff on company/client goals and expectations daily and on an ongoing basis.
• Monitor payroll/ attendance tracking daily for errors and corrections.
• Ensure all violations are addressed daily with appropriate progressive disciplinary actions and signatures.
• Monitor radio communication to ensure transmission and response times remain in accordance with policy and established goals.
• Respond to calls as needed when assigned managers are not available.
• Cover for supervisors while on break.
• Report to scene of any incidents involving slip and falls, fires, or other catastrophic occurrences.
• Reviewing all incident reports daily to ensure proper completion and forwarding them to Safety Mgr., HR, Exec. Asst. and/or Fleet Mgr.
• Completion, emailing and placing daily operations logs into appropriate folders and locations. Forward to Exec. Asst. every Monday morning.
• Appraising supervisors quarterly and annually and conducting reviews for discussion.
• Monitor operation throughout daily shifts to prevent excessive delays or in event of contingency drill.
• Execute contingency protocol for qualifying events inclusive of notifications.
• Workforce planning to include preparing weekly schedules, conducting shift bids as needed, vacancy posting and awards, benefit approvals per CBA guidelines and posting of weekly shift availability and award list.
• Monitor and manage overtime of hourly staff.
• Disseminate information to other departments/ employees as needed.
• Monthly Safety Topic training and signatures of all Shuttle Operations staff.
• Review/Audit Payroll daily/weekly for each pay period.
• Monitor the Flight Board for Flight Delays.
• Respond to unresolved customer concerns that occur on shifts daily when necessary and escalate to appropriate Senior Manager (i.e. CSM, Sr Operations, AGM, etc.).
• Interview candidates for hourly positions as needed.
• Compile weekly time samples for Shuttle operation and forward to the appropriate AGM on Monday.
• Conduct 1st Step Grievance hearings.
• Disseminate information to department staff and customers when necessary.
• Exercise the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.
• Be familiar with all aspects of each location in the event of contingency situations which enables them to assist.
• Maintain thorough knowledge of all areas of the parking facilities to include major roadways, interstates, landmarks, airline locations, cashier booths, lost and found etc. for customer assistance.
• Report weekly status report and light outage report to the office of the General Manager.
• Perform random driver’s license, Zonar card, speed checks, and pre and post trip inspections checks.
• Coordinate open and closing lots, and monitoring ingress and egress in the PARK-RIDE lots daily.

Benefits

• Competitive Pay
• Advancement Opportunities
• Medical, Dental, Vision, Disability and Life Insurance
• 401K With Employer Match
• 7 Paid Holidays
• Paid Sick Leave
• Paid Vacation
• Great Coworkers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees