Operations Manager, Shift Lieutenant

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Operations Manager, Shift Lieutenant, under the general direction of the Security Operations Manager, is responsible for ensuring a safe and secure environment and providing protective services for the people and property of The Brigham and Women's Hospital, Inc. This role involves the overall supervision of an assigned shift, its personnel, and shift operations, including on and off-site facilities, staff, dispatch, concierge, and patrol operations, as well as weekend staff and operations. The ideal candidate will be SSPO certified and possess at least 3 years of supervisory experience in the Security industry. Hospital or healthcare experience is highly desirable. This position requires patient care.

Requirements

SSPO certification
At least 3 years of Supervisory experience in the Security industry
Associate's Degree Criminal Justice or Associate's Degree Related Field of Study
At least 5 years of experience in Security, Law Enforcement or Military
At least 3 years of experience in a supervisory capacity
Must submit to and pass an initial and annual criminal background check.
Must possess above average leadership, investigative, customer service, communication and risk assessment skills.
Narcan (Naloxone) Training.
AVADE/HDTS De-Escalation Training.
Exemplary customer service and communication skills.
Must be able to handle complex interpersonal situations and crisis management scenarios.
Reliable and flexible.
Must be able to prepare clear and concise reports and routine correspondence.
Strong risk analysis and organizational skills.
Must be able to gather, assemble, analyze, evaluate, and use facts and evidence.
Interview victims, complainants, witnesses, and suspects.
Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.
Must be able to read, write and speak English fluently.

Nice To Haves

Hospital or healthcare experience
Bachelor's Degree Criminal Justice or Bachelor's Degree Related Field of Study
10 years of related experience
5 years of experience in a supervisory capacity
Fluency in more than one language

Responsibilities

Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.
Responsible for direct supervision of Security Supervisors assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination.
Executes disciplinary action as necessary.
Overall responsibility for on-site Security Officers, and off-site Security Officers assigned to shift.
Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.
Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.
In the absence of parking and commuter services leadership, serves as parking management representative.
Identifies training needs and conducts training, certification programs.
Manages and audits the lost & found program and valuables intake/release.
Processes and assists in processing payroll.
Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.
Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.