Operations Manager, Shift Lieutenant

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The ideal candidate will be SSPO and have at least 3 years of Supervisory experience in the Security industry. Hospital or healthcare experience is also highly desirable. Job Summary Summary: Receiving general direction from the Security Operations Manager, incumbent ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Hospital, is responsible for the overall supervision of his/her assigned shift, personnel, and shift operations.

Requirements

Associate's Degree Criminal Justice required or Associate's Degree Related Field of Study required and Bachelor's Degree Criminal Justice preferred or Bachelor's Degree Related Field of Study preferred
At least 5 years of experience in Security, Law Enforcement or Military required and At least 3 years of experience in a supervisory capacity required or 10 years of related experience preferred and 5 years of experience in a supervisory capacity preferred
Must submit to and pass an initial and annual criminal background check.
Must possess above average leadership, investigative, customer service, communication and risk assessment skills.
Narcan (Naloxone) Training.
AVADE/HDTS De-Escalation Training.
Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.
Reliable and flexible.
Must be able to prepare clear and concise reports and routine correspondence.
Strong risk analysis and organizational skills.
Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.
Must be able to prepare clear and concise reports and routine correspondence.
Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.
Must be able to read, write and speak English fluently.
Physically must be able to lift 50 lbs. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.
Each Operations Supervisor must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually: 3 Minute Step Test Measures the heart rate in the recovery period following three minutes of stepping. Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest. Step, Bend, and Crawl Measures mobility and coordination. Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence. Stretcher Carry Measures the ability to assist lifting a stretcher. You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs. in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down. Pull and Drag Measures upper body strength Take firm hold onto the belts and drag the 150 lbs. sled 10 feet across the room and reverse directions back to the starting position. Balance Walk Measures balance. Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step. Stair Climb The stair climb measures the ability to climb stairs at a quick pace. Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a card and walk quickly down the four flights of stairs to the starting point and return the card to your proctor. You must complete this in 35 seconds or less.

Nice To Haves

Hospital or healthcare experience is also highly desirable.
Fluency in more than one language preferred.

Responsibilities

Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.
Responsible for direct supervision of Security Supervisors assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination.
Executes disciplinary action as necessary.
Overall responsibility for on-site Security Officers, and off-site Security Officers assigned to shift.
Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.
Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.
In the absence of parking and commuter services leadership, serves as parking management representative.
Identifies training needs and conducts training, certification programs.
Manages and audits the lost & found program and valuables intake/release.
Processes and assists in processing payroll.
Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.
Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.