Operations Manager- Service/Repair (Memphis) - US_901745_ET_TKELECP11728

thyssenkrupp • Memphis, TN

388d • $55,141 - $161,845 • Onsite

About The Position

The Operations Manager - Service/Repair at Thyssenkrupp Elevator Corporation is responsible for overseeing all service and repair operations in Memphis, TN. This role ensures that the department operates profitably and meets its annual budgetary goals while maintaining high safety and quality standards.

Requirements

• Proven experience in operations management, preferably in the service or repair industry.
• Strong leadership skills with experience in supervising teams and managing performance.
• Knowledge of safety regulations and experience in administering safety programs.
• Ability to perform quality audits and ensure compliance with industry standards.
• Proficient in using accounting reports and route management software like Map Point.
• Excellent communication skills for interacting with customers and team members.
• Technical knowledge of elevator systems and components.

Nice To Haves

• Experience in the elevator industry or related field.
• Familiarity with federal, state, and local elevator industry code requirements.

Responsibilities

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures, and objectives.
• Administers the company safety program, including performing weekly safety audits and emphasizing safety importance to all employees.
• Visits job sites and performs quality audits to ensure efficient and cost-effective repairs, spending four hours a day in the field with technicians and customers.
• Uses accounting reports and Map Point to review route management and callbacks, making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed for repair bids, including calculating labor and material costs.
• Monitors the three callbacks in 30 days program and leads efforts to keep cancellations under 3%.
• Works with the Branch Manager and service and repair Sales Managers to address customer needs, communicating daily with customers with down cars.
• Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Maintains strong familiarity with company products by attending training classes and reviewing factory equipment updates and supplier goods.
• Administers the parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as assigned.

Benefits

• Competitive hourly wage ranging from $26.51 to $77.81.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: No Education Listed