Operations Manager - Service Desk

BDR Solutions LLC

109d

About The Position

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. BDR is seeking a Operations Manager – Service Desk to join our growing team! This position will be performed virtually from the individual’s home office working on EST time schedule with ad-hoc travel to Ashburn, VA. This position requires US Citizenship with an active Top-Secret clearance. (Military Veterans and HUBZone candidates are highly encouraged to apply)

Requirements

• Bachelor’s Degree (Business, IT or similar) with a minimum of 3 years of IT service desk supervisory experience.
• Have a background in Information Technology/Service Management frameworks and methodologies (ITIL, ITSM, CMMI, ISO, and AGILE).
• Active Top Secret clearance.
• Project Management Institute (PMI®) Project Management Professional (PMP) or similar private sector or government certification, preferred.
• Experience supporting CBP/DHS, preferred.

Responsibilities

• Serve as a senior on-site service desk manager.
• Responsible for ensuring the team meets the client’s service delivery targets and objectives.
• Support service desk reporting and assist with periodic briefings to client management.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees