Operations Manager Senior - Asset Management - Midland

PNC • Kansas City, MO

1d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Senior within PNC's Midland organization, you will be based within the PNC Midland footprint of Kansas City, Dallas, Birmingham, Atlanta, or Charlotte. An ideal candidate will have: • 5+ years of asset management or workout experience • CMBS servicing experience, including payment postings and investor reporting knowledge • Extensive knowledge of servicing agreements and complex loan documents PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• 5+ years of asset management or workout experience
• CMBS servicing experience, including payment postings and investor reporting knowledge
• Extensive knowledge of servicing agreements and complex loan documents
• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Decision Making and Critical Thinking
• Effective Communications
• Industry Knowledge
• Internal Resource Coordination
• Operational Functions
• Operational Risk
• Problem Solving
• Process Management
• Standard Operating Procedures

Responsibilities

• Defines the overall strategy for their business functional unit within operations.
• Executes operating plan.
• Communicates strategy to operations team.
• Responsible for multiple functions across one or more sites.
• Manages managers, supervisors and/or individual contributors.
• Participates in industry forums.
• Manages and is responsible for achieving desired business results.
• Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
• Serves as a senior level representative for an operational group.
• Interacts with customers and/or third parties to drive business results in resolving escalated issues.
• Owns third party and/or senior level business partner relationships.
• Provides coaching and development to operations managers and supervisors.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies and influences strategic improvement initiatives and serves as project sponsor.
• Reviews and approves standard operating procedures as appropriate.
• Drives policy improvements.
• Owns the control framework for unit(s) of responsibility.
• Establishes and monitors key risk indicators to ensure effective quality risk management.
• Manages and is accountable for risk mitigation and business resiliency strategies.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees