Operations Manager - Selma

Bank Of The Sierra • Selma, CA

281d • $68,640 - $89,095

About The Position

The Branch Operations Manager will organize and coordinate the effective delivery of all banking services within a branch of Bank of the Sierra. The Branch Operations Manager will be responsible for ensuring outstanding customer relations, achieving assigned goals and objectives, adhering to company policy and procedure, completing required tasks, providing leadership and motivation to assigned team members, cooperating with all business lines across the organization, and exhibiting commitment to Bank of the Sierra's values and company culture.

Requirements

• Five (5) or more years of related experience or an equivalent combination of education and experience.
• Strong communication and presentation skills, both verbally and in writing.
• Strong knowledge of Microsoft software.
• Ability to exemplify Bank of the Sierra values and culture.

Responsibilities

• Delivers a consistently great customer service experience by promoting accuracy, communication, expertise in financial services and products, owning and solving service issues, and developing relationships with customers.
• Directly supervises employees in the branch under company policies and applicable laws.
• Hires, trains, develops and retains employees.
• Completes performance appraisals, coaching sessions, development plans, training plans, and disciplinary actions while working closely with all applicable business lines.
• Organizes staff by assigning employee work schedules, directing work, assigning side duties, scheduling time off, and coordinating branch coverage to maintain efficient operations and high service standards.
• Completing essential tasks at prescribed cadences, such as but not limited to: resolving non-sufficient funds and other unposted transaction events, verifying branch cash totals are in balance, reviewing and submitting employee timecards, reviewing and approving transactions, completing certifications, auditing records of proof, completing various monthly reports, balancing ATM(s), conducting new account and/or account maintenance reviews and callbacks, conducting customer site visitations.
• Maintains facilities and working equipment in proper condition.
• Maintains a neat, clean, and organized office.
• Approves and submits invoices for payment.
• Approves expense reports.
• Controls supply of money on hand to meet daily needs and legal requirements.
• Oversees completion of all required regulatory compliance and procedural training by staff members.
• Manages expenses including office supplies, employee overtime, break penalties, and fee waivers.
• Oversees new account functions and completes quality assurance callbacks.
• Coordinates staff training to achieve company goals and objectives.
• Manages record retention.
• Achieves branch goals and objectives of customer service standards, employee engagement, and financial results.
• Adheres to all company policies/procedures and applicable regulations governing banking to maintain the highest degree of integrity, accuracy, and safety while delivering financial services.
• Achieves satisfactory audit ratings.
• Enhances company reputation and visibility in the community by providing top-tier service and volunteering in community events.
• Coordinates and promotes CRA and other volunteerism opportunities.
• Cooperates with all other business lines as needed on special projects and assignments.
• Conducts weekly team meetings to address procedural updates, operational issues, organizational updates, training events, campaigns, financial results, and other topics.
• Maintains open and effective communication with staff members and managers.
• Provides staff coverage at other locations as needed.
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED