Operations Manager RX

CVS Health•Lafayette, LA

1d•Onsite

About The Position

The Operations Manager is a member of the Store Management team at CVS Health, responsible for driving store execution and performance, and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged, productive store team through strong leadership and leading by example. Key responsibilities include overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates aspiring to be a Store Manager should apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability
Advanced analytical skills
Computer skills
Advanced communication skills
Leadership, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
State-level licensure requirements vary by state

Nice To Haves

Experience as a retail manager or supervisor

Responsibilities

Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Promotes a path to better health by engaging customers to learn about their health and medications
Educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health
Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction
Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles
Complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security
Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders
Manages own responsibilities while shifting to help the team where needed
Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals
Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed
Collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns
Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers
Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals
Remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment
Must be registered, and maintain registration, according to local and state pharmacy regulations