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The Operations Manager for the Reverse Supply Chain at Nordstrom's East Coast Fulfillment Center is a leadership role focused on driving operational excellence and team development. This position is responsible for ensuring the fulfillment center meets its financial and performance goals while fostering a safe and productive work environment. The Operations Manager will lead a team of approximately 20 employees, overseeing their recruitment, training, and performance management, while also implementing process improvements and monitoring key performance indicators (KPIs).