Operations Manager Reverse Logistics

Insight • Fort Worth, TX

85d

About The Position

Management of employees to ensure operational expectations are met for Insight’s internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions. Responsible for building and maintaining positive relationships within Insight and its partners and clients. Teammate will follow all Insight policies and procedures. Each person is accountable for meeting or exceeding individual and / or departmental metrics. Plan, manage and coordinate personnel and processes within the operations area. Responsible for metric and SLA adherence reporting to all levels of the organization. Reports all business activities to accurately measure business trends to management for sounds business decisions. Responsible for driving operational efficiencies by constantly evaluating processes, procedures and systems. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

• Bachelor's degree from a four-year college or university.
• Minimum of 3 years related operations experience and/or training; or equivalent combination of education and experience.
• Previous experience in supervising teammates to ensure completion of responsibilities.
• Ability to lead a team by providing leadership, assistance, and advice.
• Experience in reverse logistics and repairs, specifically with IT hardware.
• Experience in a used equipment returns environment.
• Comfortable in a light industrial/warehouse environment.
• Ability to communicate in and understand English to fulfill essential job functions.

Responsibilities

• Manage employees to ensure operational expectations are met for internal and external customers.
• Plan, manage and coordinate personnel and processes within the operations area.
• Ensure metric and SLA adherence reporting to all levels of the organization.
• Report business activities to measure business trends for management.
• Drive operational efficiencies by evaluating processes, procedures, and systems.

Benefits

• Access to 11 thriving and diverse Teammate Resource Groups.
• Medical benefits- 30 days from hire.
• 401k.
• PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees