operations manager, Reserve Cafe - Starbucks Reserve - Chicago Roastery

Starbucks • Chicago, IL

237d

About The Position

Now Brewing - operations manager - Starbucks Reserve®! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. Our Reserve Cafe food and culinary zone is an Italian-inspired bakery and kitchen that brings to life high quality culinary offerings within our Starbucks Reserve® experience. Our Reserve Cafe partners strive to exceed the expectations of our customers by showcasing the art of culinary innovation. Partners act as ambassadors for our food platform, preparing our freshly baked pastries and food offerings using premium ingredients. Reserve Cafe partners will use their knowledge and expertise of our exclusive products to inspire and delight customers by showcasing our sweet and savory food and beverage pairings. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners. This job contributes to Starbucks success by leading a team of partners to operate a profitability driven business by creating the best Starbucks Reserve® Experience for our customers and partners.

Requirements

• 5-7 years of progressively responsible experience in retail or 2+ years in a managerial role.
• Experience and proven ability to work collaboratively with other managers.
• Experience and proven capability in financial management and profit and loss responsibility.
• Ability to increase store sales and profitability through operational improvement.
• Manage conflict, lead and hold others accountable.
• Available to work flexible hours, including early mornings, evenings, weekends, and holidays.
• 21+ years of age.
• Ability to carry 35 lbs on a consistent basis.

Nice To Haves

• College degree or a closely related field may substitute for a portion of the required experience.
• Leadership experience in a high volume, full service, and structured restaurant concept.
• Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail.
• Experience with building and cultivating relationships with customers and local market leaders.
• Additional languages beneficial.

Responsibilities

• Set goals for the work group, developing organizational capability, and modeling how we work together.
• Lead a team of hourly partners to deliver world class customer and partner experiences.
• Identify trends to continuously improve through awareness, empathy and action.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter.
• Display a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service.
• Manage with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks.
• Drive and support the implementation of company programs, procedures, methods and practices.
• Set clear expectations, delegate and communicate key responsibilities and practices to partners.
• Develop relationships in the retail market to keep current with industry talent and trends.
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Direct and continuously improve store and zone operations to meet overall store and company objectives.
• Identify, plan and execute areas for improvement to ensure consistently exceptional customer service.
• Collaborate with other peer management and partner teams to plan and implement initiatives.
• Develop understanding and usage of all operational tools, systems and processes.
• Proactively identify problems and coach hourly partners to embrace challenges.
• Manage retail business fundamentals for their store or zone: sales trends, inventory management, customer shopping patterns.
• Actively manage hourly partners by conducting performance assessments and providing feedback.
• Recruit, train and schedule in accordance with zone needs and compliance with local labor laws.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time accrued at 1 hour for every 25 hours worked.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.
• Access to backup care and DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed