Operations Manager, Research & Development

SGS•North Sioux City, SD

20h

About The Position

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure , underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource. SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW). JOB FUNCTIONS Ensures that the Quality Management System is implemented and maintained in accordance with the ISO 17025 standard Is knowledgeable of the scope of all processes under his/her supervision Maintains records and manages all aspects of testing activities Facilitates operational concerns Coordinates purchasing requests Manage operations to maintain or improve efficiency and quality of laboratory Ensures accurate and consistent testing procedures Hires personnel and oversees all employee related issues Determines technical training needs of personnel Conducts employee performance reviews and provides ongoing guidance for continued employee development Maintain a fair and positive work environment Represents organization to major customers, government agencies, and the public Communicate operational difficulties and delays to Client Service Department Communicate necessary changes or information to department personnel. Responds to customer inquiries and provides professional advice Ensures that all health and safety regulations are followed Contribute to and maintain an active safety program for all departments Organize and maintain documentation of all laboratory quality activities Report on the performance of the Quality Management System to senior management for review and as a basis for improvement of the system. Ensure compliance to ISO 17025 standards are maintained Performs other duties as assigned.

Requirements

4-year degree in Microbiology/Chemistry/Food Science or a related field or equivalent work experience Required
7+ years previous experience in operations/ management role Required
3 plus years in a supervisory role Required
Knowledge of LIMS Required
Effective problem prevention and problem solving skills. Required
Written and verbal communication skills necessary to cross multiple disciplines Required

Responsibilities

Ensures that the Quality Management System is implemented and maintained in accordance with the ISO 17025 standard
Is knowledgeable of the scope of all processes under his/her supervision
Maintains records and manages all aspects of testing activities
Facilitates operational concerns
Coordinates purchasing requests
Manage operations to maintain or improve efficiency and quality of laboratory
Ensures accurate and consistent testing procedures
Hires personnel and oversees all employee related issues
Determines technical training needs of personnel
Conducts employee performance reviews and provides ongoing guidance for continued employee development
Maintain a fair and positive work environment
Represents organization to major customers, government agencies, and the public
Communicate operational difficulties and delays to Client Service Department
Communicate necessary changes or information to department personnel.
Responds to customer inquiries and provides professional advice
Ensures that all health and safety regulations are followed
Contribute to and maintain an active safety program for all departments
Organize and maintain documentation of all laboratory quality activities
Report on the performance of the Quality Management System to senior management for review and as a basis for improvement of the system.
Ensure compliance to ISO 17025 standards are maintained
Performs other duties as assigned.