Operations Manager - Radiation Oncology Administration

Children’s Hospital of Philadelphia•Philadelphia, PA

About The Position

Responsible for the overall operation of the King of Prussia Campus Emergency Department (ED), Admissions, and Peri-Operative Access Operations teams. This includes ensuring the smooth flow of ED and Peri-op patient check-in and registrations, inpatient admissions, and supporting a wide range of clinical and non-clinical programs, projects, and initiatives, including those connected to the Children's Hospital of Philadelphia strategic and operating plans across the enterprise, as well as departmental and divisional plans. Works collaboratively with all clinical and support service departments.

Requirements

Bachelor's Degree - Required
At least two (2) years Supervisory experience and/or demonstrated ability to lead and manage a team - Required
Fosters the development of a common vision, provides clear direction, sets priorities and clarifies roles and responsibilities (Required proficiency)
Persuasive; gains support and commitment; mobilizes people to take action (Required proficiency)
Fosters positive attitude, team spirit, and trust (Required proficiency)
Demonstrates principle-centered leadership and sound business ethics (Required proficiency)
Acts professionally and responsibly; contributes to a positive image (Required proficiency)
Originates new and unique ideas; assumes risk and responsibility (Required proficiency)
Computer skills and a working knowledge of Word, Excel, and Powerpoint (Required proficiency)

Nice To Haves

Master's Degree in Business Administration, Management, or other Healthcare related field of study -Preferred
At least four (4) years Healthcare management and/or operations experience - Preferred
Knowledge of healthcare EMR (Epic Systems), registration, and related functions (Preferred proficiency)

Responsibilities

Ensure the overall operations of the Emergency Department (ED), Admissions, and Peri-op Access Services teams
Evaluates employee customer service quality and registration accuracy & efficiency to ensure continued high performance, patient & family experience, and nursing & provider satisfaction. Establishes individual and departmental performance metrics
Maintains strong, collaborative partnerships with clinical and support service departments, such as Nursing, Advance Practice Providers (APPs), Transport, Social Work, Child Life, Family and Visitor Services, Environmental Services, and Information Services, to ensure excellent patient care and patient & family experience
Assists Operations Director in developing and monitoring operational systems for maximum efficiency
Assists Operations Director with developing and implementing departmental policies & procedures and other KOP Campus and Enterprise operational initiatives
Directly supervises and coaches supervisors, leads, and frontline staff
Participates in employee recruitment activities and disciplinary actions as appropriate
Monitors insurance reports and assists with any needed documentation for government programs
Manages staffing, supply, and service resources based on approved annual budgets in collaboration with Operations Director and Finance Business Partner
Reviews dashboards and work queues to triage and correct issues while assessing opportunities for operational improvement
Develops and ensures downtime procedures are kept up to date and reviewed quarterly
Develops and manages workflow processes between admissions coordinators, bed management team, pre-visit office, and ED registrars
Collaborates with support service department and nursing units to provide all patients and families accurate orientation to unit and hospital, and is responsible for maintaining and updating patient and family facing written materials, such as the admissions folder and welcome brochures
Responsible for informing families of any delays identified during rounding and perform service recovery as needed
Demonstrates behaviors that exemplify organizational sensitivity, resiliency and flexibility, ability to influence, conflict management
Fosters open, transparent and effective communication at a local level and across the system as a whole, partnering with our Philly Campus and Care Network leaders
Responsible for promoting a work environment that provides opportunity for an ideal employee experience
Leads with a focus on operational, process and procedural innovation, challenging traditional approaches as necessary
Promotes collaboration and sharing of resources with a focus on the development of flexible staffing and leadership across areas
Special projects and other duties as assigned.