Operations Manager, Quality and Audit
About The Position
Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Role Summary The New Business department is dedicated to delivering exceptional customer service to our valued field agents and agencies, primarily composed of case specialists. These specialists play a crucial role in facilitating a seamless underwriting process and ensuring efficient policy issuance. Our New Business Quality and Audit Teams are responsible for evaluating the work of Case Specialists to uphold processing standards, regulatory requirements, and service expectations. This team of advisors provides critical feedback, offers clarity on execution, and consults on process documentation improvements. Their insights are essential to assessing overall department performance and fostering associate development. This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Requirements
- Exceptional attention to detail and a commitment to accuracy.
- A proactive approach to learning and adapting to changes in process expectations.
- Strong leadership skills to drive accountability and continuous improvement.
- A strategic mindset for embedding quality-driven practices into performance evaluation.
- Bachelor's degree in business administration, Finance or related field
- 3-5 year's experience in New Business Operations
- Minimum of 3 years leadership experience
Responsibilities
- Stay informed on evolving process standards and expectations to ensure accurate assessments of New Business operations.
- Develop and implement a strategy to strengthen acumen and quality standards across the department.
- Champion efficiency by minimizing rework, enhancing customer experience, and driving operational excellence.
- Establish a vision for integrating regular quality summaries into key performance metrics to support data-driven decision-making.
- Foster accountability and collaboration across associates, leadership, and project teams.
- All other duties as assigned.
Benefits
- Your benefits start day one and are flexible and customizable to your and your family's specific needs.
- Check out the BENEFITS of a Career at National Life!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Number of Employees
501-1,000 employees
