Operations Manager, Purchased Goods

Evergreen Goodwill•Kirkland, WA

5d•$70,000 - $85,000•Onsite

About The Position

The Purchased Goods Operations Manager oversees the efficient flow, accuracy, and execution of all purchased goods logistics, inventory management, and distribution functions across the agency’s purchased goods program. This role ensures timely and accurate vendor ordering for key items, receipt, labeling, and distribution of inventory from the warehouse to 21 retail locations. The Manager provides leadership for the warehouse team, drives operational efficiency, supports labor-saving initiatives (such as pre-labeling at the warehouse), and collaborates with merchandising and retail teams to align inventory movement with store demand, visual standards, and revenue goals.

Requirements

High School Diploma or GED required; Associate’s or Bachelor’s Degree in Business, Supply Chain Management, or related field preferred.
3–5 years of warehouse, distribution, or inventory management experience, including at least 2 years in a supervisory capacity.
Demonstrated success in inventory control, vendor coordination, and retail logistics operations.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
Ability to analyze and report on inventory and productivity metrics.
Strong aptitude for adopting new systems and technology.
Ability to lift and move up to 50 lbs. occasionally.
Prolonged standing, walking, bending, and use of warehouse equipment required.
Exposure to warehouse environment with fluctuating temperatures and dust.
Regular travel within the region for store visits and audits.

Nice To Haves

Experience with warehouse/inventory management systems preferred.

Responsibilities

Lead, train, and mentor a warehouse team including supervisors and material handlers, ensuring alignment with Goodwill values, safety, and operational excellence.
Conduct performance evaluations, establish clear productivity expectations, and foster professional development.
Partner with People Relations to manage hiring, coaching, and performance improvement.
Oversee daily inbound and outbound shipments of purchased goods; ensure timely, accurate, and damage-free processing.
Maintain efficient warehouse layout, organization, and workflow to optimize space utilization and throughput.
Audit shipments and allocations for accuracy; resolve discrepancies promptly.
Ensure compliance with company safety policies, promoting a culture of safety awareness.
Maintain accurate perpetual and physical inventory records; conduct routine cycle counts.
Place purchase orders with vendors to ensure continuous supply of key replenishment items.
Monitor inventory levels of key high-volume items, ensuring that stock levels are maintained to meet customer demand and minimize out-of-stock situations.
Initiate and execute regular physical inventories and cycle counts in stores.
Communicate with vendors to schedule and track deliveries, confirm order accuracy, and resolve shipment or billing issues.
Manage PO database, ensuring timely entry and reconciliation of purchase orders and invoices.
Oversee the pre-labeling process for purchased goods seasonal assortments to reduce in-store labor costs and ensure visual consistency
Create seasonal visual merchandise collateral for new goods.
Partner with the Visual Merchandising and Retail Operations teams to prioritize shipments aligned with promotional calendars and seasonal launches.
Collaborate with the Director of Merchandise, Inventory & Store Execution on cost-reduction, process optimization, and space-planning initiatives.
Implement lean warehouse practices to increase efficiency, reduce errors, and improve labor utilization.
Conduct regular store visits to review purchased goods flow, identify operational challenges, and gather feedback.
Participate in strategic projects, audits, and cross-departmental meetings.
Perform other duties as assigned.

Benefits

A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training