Operations Manager- PS LAX

The Private Suite Westfield • Los Angeles, CA

424d • $110,000 - $116,000

About The Position

The Operations Manager at PS LAX is a leadership role responsible for managing a high-performing team in a luxury hospitality environment. This position oversees the Operations Department, ensuring the flawless execution of service and brand standards while coaching and developing associates. The Operations Manager plays a crucial role in customer service recovery and operational excellence, reporting directly to the Director of Operations.

Requirements

• 2+ years' experience as a manager at an airline or in hospitality.
• Strong written and verbal aptitude to manage operational staff positively and effectively.
• Fully open schedule availability and flexibility for all positions within operations departments, including weekends, holidays, and early morning/late evening shifts.
• Minimum education requirement of High school Diploma/GED.
• Pass a pre-employment drug screening + background check.
• Must be authorized to work in the United States.

Nice To Haves

• Experience in luxury hospitality environments.
• Knowledge of TSA and Customs procedures.

Responsibilities

• Manages and supports the daily operation at PS LAX.
• Acts as Manager on Duty of the entire business.
• Assists with recruitment and development of the Operations team.
• Ensures that the Operations department maintains SOP and service standards.
• Manages performance of the day-to-day operation and its departments for service quality.
• Responsible for service recovery opportunities.
• Evaluates staff performance, identifying areas for improvement, and providing feedback.

Benefits

• 401(k) retirement plan with company matching.
• Medical, dental, vision, life insurance.
• Long-term and short-term disability insurance.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• Unlimited Paid Time Off.
• Monthly Health & Wellness and phone reimbursement.
• Tuition Reimbursement.
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• A great career path with promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED