Operations Manager- PS LAX

The Private Suite Westfield-posted about 1 year ago
$110,000 - $116,000/Yr
Full-time • Mid Level
Los Angeles, CA
Personal and Laundry Services
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The Operations Manager at PS LAX is a leadership role responsible for managing a high-performing team in a luxury hospitality environment. This position oversees the Operations Department, ensuring the flawless execution of service and brand standards while coaching and developing associates. The Operations Manager plays a crucial role in customer service recovery and operational excellence, reporting directly to the Director of Operations.

  • Manages and supports the daily operation at PS LAX.
  • Acts as Manager on Duty of the entire business.
  • Assists with recruitment and development of the Operations team.
  • Ensures that the Operations department maintains SOP and service standards.
  • Manages performance of the day-to-day operation and its departments for service quality.
  • Responsible for service recovery opportunities.
  • Evaluates staff performance, identifying areas for improvement, and providing feedback.
  • 2+ years' experience as a manager at an airline or in hospitality.
  • Strong written and verbal aptitude to manage operational staff positively and effectively.
  • Fully open schedule availability and flexibility for all positions within operations departments, including weekends, holidays, and early morning/late evening shifts.
  • Minimum education requirement of High school Diploma/GED.
  • Pass a pre-employment drug screening + background check.
  • Must be authorized to work in the United States.
  • Experience in luxury hospitality environments.
  • Knowledge of TSA and Customs procedures.
  • 401(k) retirement plan with company matching.
  • Medical, dental, vision, life insurance.
  • Long-term and short-term disability insurance.
  • Health and Dependent care FSA and HSA with company matching.
  • Merit-based raises and bonuses.
  • Unlimited Paid Time Off.
  • Monthly Health & Wellness and phone reimbursement.
  • Tuition Reimbursement.
  • Parental benefits 100% paid up to 6 weeks.
  • Friends & Family Discounted PS Use.
  • A great career path with promotion opportunities.
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