Residential Remodeling /Handyman Operations Manager

House Doctors•Dunbar, WV

3d•$35 - $40

About The Position

We are seeking a highly motivated and experienced Operations Manager to support the owner in managing our residential remodeling and handyman business. The ideal candidate will be a dynamic leader with a strong background in construction, project management, and team development. This role offers an exciting opportunity to influence business growth, enhance operations, and foster a positive company culture.

Requirements

10-15 years of experience in residential remodeling and construction, with a deep understanding of the industry.
Proven expertise as a master carpenter with a passion for teaching, training, and mentoring technicians.
5+ years of project management experience, including managing cost, scope, and schedule.
5+ years of experience in estimating, scheduling, and business development/sales.
Strong background in customer service, ensuring excellent client communication and satisfaction.
Proficient in reading and interpreting construction drawings.
Strong understanding of business economics and solid mathematical skills.
Safety-conscious with a commitment to high-quality work and teamwork.
Honest, transparent, reliable, and professional in all interactions.
Ability to quickly master ServiceTitan software for business management.
Advanced computer skills, including proficiency with Microsoft Office, email, and relevant software programs.
A mentorship mindset with the ability to positively coach and develop employees.
Ambitious with a desire to eventually operate your own business.

Nice To Haves

A WV contractor's license (or equivalent), along with experience running a successful contracting business.

Responsibilities

Provide leadership that promotes safety, high performance, and strong morale across the organization.
Collaborate with the owner to develop and implement essential procedures, policies, and strategies for business growth.
Cultivate a company culture that encourages top performance and employee satisfaction.
Estimate and manage projects both remotely and on-site.
Follow up on submitted proposals, securing projects by ensuring favorable outcomes.
Oversee the scheduling and management of field employees, ensuring tasks are aligned with their skill sets to maximize performance and quality.
Drive sales growth by consistently achieving high sales targets and contributing to business expansion.
Manage field fleet, shop equipment, and inventory to ensure operational efficiency.
Conduct quality control audits for all projects, ensuring the highest standards of craftsmanship and safety.
Build strong relationships with subcontractors, vendors, and partners to enhance business opportunities.
Work closely with the owner on marketing strategies to support business growth and brand visibility.
Collaborate with CSR and office management to coordinate lead flow, technician schedules, estimates, invoicing, and project completion.
Oversee the completion of projects from start to finish, providing detailed reporting as required.
Master company software systems and advocate for their use to streamline operations.
Balance daily workloads to meet deadlines while maintaining quality and productivity.
Initially work on-site with up to 50% field project involvement.
Track job performance, efficiency, and adherence to budgets for labor and materials.
Monitor and manage change orders to maintain profitability throughout the project lifecycle.