Operations Manager Physician Practice, Marcus Neuro Institute, FT, 8A-4:30P

Baptist Health South Florida • Miami, FL

121d

About The Position

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• Bachelor's Degree in Healthcare preferred.
• Minimum of 5 years' experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments or a call center type environment.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, including data collection, analysis, and process change implementation.
• Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual in English and Spanish/Creole.

Responsibilities

• Oversee patient flow across multiple service lines, departments, and sites.
• Develop, interpret, and apply departmental policies and standardized workflows.
• Implement process changes identified through the Revenue Cycle process or regulatory audits.
• Manage initiatives in support of patient satisfaction standards and objectives.
• Provide financial analysis and strategic planning.
• Oversee budgetary controls in partnership with various levels of management and Finance.
• Practice the BHSF philosophy of service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees