Operations Manager, Partner Services

Evidence in Motion

12h

About The Position

The Operations Manager, Partner Services is a senior individual contributor role for a high-caliber operator who excels at turning strategy into execution. This role serves as the operational backbone for EIM’s Managing Directors, owning planning, coordination, and delivery across a portfolio of university partners and academic programs. This is not a coordination role, it is an execution leadership role. The Operations Manager brings structure to ambiguity, drives momentum across cross-functional teams, and ensures commitments made to partners are delivered with consistency, quality, and speed. By owning operational rigor end-to-end, this role enables Managing Directors to focus on strategic growth, partner leadership, and long-term value creation.

Requirements

Bachelor’s degree required
4–6 years of experience in operations, project and/or program management, or client services in higher education
Experience supporting senior leaders and managing complex, multi-stakeholder initiatives across teams
Strong operational judgment, project management discipline, and executive-ready communication skills
Proactive problem solver, able to anticipate risks and surface emerging issue themes, comfortable operating in ambiguity and building structure

Responsibilities

Serve as the primary execution partner to Managing Directors, owning planning, prioritization, and delivery across partner portfolios.
Translate strategic priorities into executable workplans with timelines, dependencies, and accountability.
Independently manage day-to-day execution, collaborating on sequencing, trade-offs, and escalation.
Anticipate risks and bottlenecks and proactively course-correct.
Own operational readiness and execution of program launches and major partner initiatives across partners and programs.
Coordinate cross-functional contributors across Marketing, Admissions, Academics, Clinical, and other teams.
Drive milestone tracking, issue resolution, and outcome measurement through launch and steady state.
Act as the central point of integration between Managing Directors and internal teams, ensuring clarity of ownership and expectations for partner initiatives and reporting.
Facilitate effective working sessions; prepare agendas, synthesize discussion, document decisions, and drive follow-through.
Build and maintain presentations, dashboards and executive-level reporting that provide insight, not just activity tracking.
Design, standardize, and improve Partner Services workflows, documentation, and operating rhythms.
Ensure contractual commitments and deliverables are operationally tracked and supported.
Identify trends and opportunities to improve partner experience and internal efficiency.