Operations Manager: Parking Field Ops & Shuttles

Ohio University • Athens, OH

380d • $51,281 - $67,947

About The Position

The Operations Manager for Parking Field Ops & Shuttles at Ohio University is responsible for overseeing the daily operational activities related to parking enforcement, field operations, and campus shuttle services. This role involves staff supervision, strategic planning, and ensuring compliance with various regulations while maintaining high standards of customer service. The manager acts as the primary point of contact for after-hours service support and is tasked with optimizing operational efficiency and service delivery.

Requirements

• Bachelor's Degree
• Minimum of 1 year work-related experience
• Minimum of 3 years of supervisory or managerial responsibilities
• Valid Driver's License
• Ability to obtain an Underground Storage Tank (UST) Class C Operator Certification within 30 days of employment
• Understanding of Federal Transit Administration (FTA), DOT Operator & CDL status, and ADA parking requirements within 120 days of employment.

Nice To Haves

• Experience in a higher education environment
• Knowledge of transportation and parking management systems
• Strong conflict resolution and problem-solving skills

Responsibilities

• Coordinate and implement day-to-day operational activities for parking enforcement and shuttle services.
• Supervise and manage a team of parking ambassadors, drivers, and enforcement staff.
• Ensure compliance with university, state, and federal regulations in all operational activities.
• Plan and schedule resources for parking and shuttle services to meet departmental needs.
• Serve as the primary emergency contact for resolving complex service issues after hours.
• Document and maintain standard operating procedures and compliance records.
• Compile and analyze operational data to inform service improvements and planning efforts.
• Provide support for major events requiring transportation and parking resources.

Benefits

• Hiring range of $51,281 - $85,325
• Relocation allowance or sign-on bonus of up to 10% of base salary
• Robust healthcare plan including maternity and mental health care
• Paid holidays, sick time, and personal time
• Tuition waiver up to 100% for self and dependents
• Excellent retirement plan with up to 14% employer contribution
• 12-week parental leave program
• Adoption reimbursement
• Flextime and flexplace policies
• Employee assistance program
• Access to professional development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree