Operations Manager, Organizational Learning & Development - U.S./U.K./Canada - Remote

Worldwide Clinical Trials • NC

77d

About The Position

The Senior Director LMS Operations will oversee LMS system administrators, ensuring process improvements for both study-specific and general learning management and development. This role involves managing assignment analytics and reporting, as well as executing all LMS administrative tasks. The position serves as the business owner of the LMS system, but does not include responsibilities as the system owner.

Requirements

• Degree in Business, Information Technology, Education, or related discipline
• 8 years’ experience in LMS administration, learning and development, or a related field
• Proven experience in directly managing a global team of LMS system administrators and driving process improvements
• Understanding of GxP, GCP, ICH, global regulatory, and validation requirements
• Strong organizational skills, with the ability to manage multiple projects and priorities in a fast-paced environment
• Ability to work effectively in a matrix environment, fostering a culture of continuous improvement and professional development

Nice To Haves

• Attention to detail
• Strong organizational and time management skills
• Ability to analyze complex problems and recommend effective solutions
• Collaborative mindset with a proactive approach to continuous improvement

Responsibilities

• Oversee and manage LMS system administrators, ensuring efficient and effective operation of the learning management system
• Drive process improvements for study-specific learning and development management, enhancing the overall user experience and system functionality
• Manage assignment analytics and reporting, providing insights and data-driven recommendations to support learning and development initiatives
• Collaborate with instructional designers and other stakeholders to ensure seamless integration and alignment of learning content within the LMS
• Develop and implement best practices for LMS administration, ensuring compliance with organizational standards and policies
• Monitor and troubleshoot LMS support issues, providing timely resolutions and support to system users
• Conduct regular quality review activities of the LMS to ensure data accuracy and system integrity
• Provide training and support to LMS system administrators, fostering a culture of continuous improvement and professional development
• Stay up to date with the latest trends and advancements in LMS technology, incorporating innovative solutions into the organization's learning strategy
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees