Operations Manager Online Assessments
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About The Position
The Manager, Online Assessments is responsible for the efficient coordination of PSI's online proctoring operations around the globe. They are first contact for escalated issues, they monitor online proctor performance, assist in answering and responding to questions, and review online proctor activities to develop action plans related to increasing and refining the skill level of remote proctors. To serve customers and online exam-takers effectively, the team must have a flexible approach to working hours and arrangements. The role will require availability to align with US business hours but may include early mornings, late evenings and weekends on occasion (work schedule will be modified accordingly where adjustments are warranted).
