Operations Manager (Non-Complex)

Walmart • Tucson, AZ

107d • $65,000 - $80,000

About The Position

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for budget forecasting. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Requirements

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Initiates, directs, and participates in community outreach programs.
• Establishes and maintains relationships with key individuals or groups in the community.
• Represents the company to various external organizations.
• Champions company-sponsored programs, events, and sustainability efforts.
• Ensures compliance with company policies and procedures.
• Analyzes and interprets reports.
• Implements and monitors asset protection and safety controls.
• Maintains quality assurance standards.
• Oversees safety and operational reviews.
• Develops and implements action plans to correct deficiencies.
• Provides direction and guidance on executing company programs and strategic initiatives.
• Models and demonstrates exceptional customer service standards.
• Manages and supports customer service initiatives.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Assists store manager in driving the financial performance of the Facility.
• Reviews and evaluates P&L statements.
• Assists management team in controlling expenses.
• Develops and implements plans to correct deficiencies in financial performance.
• Participates in analyzing economic trends and community needs for budget forecasting.
• Coordinates, completes, and oversees job-related activities and assignments.
• Identifies and communicates goals and objectives.
• Builds accountability for and measures progress in achieving results.
• Demonstrates adaptability and promotes continuous learning.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 11-50 employees